STORE POLICY

ORDER AND PAYMENT

Please pay in full within 1 day after confirmation of order and check out. We cannot guarantee stock availability without full payment. If a product is not in stock / sold out, please select option to receive email notification when product is restocked.

Orders for delivery within Indonesia with full payment received by 12 noon (WIB, GMT+7), will be processed within 48 hours. Courier drop-off is on Tuesday, Wednesday, and Friday at 7 pm. No delivery on Saturday and Sunday. You have the option of regular or expedited services, with estimated delivery times of 3-5 business days or 1 business day, respectively. Jakarta customers also have the additional option of using GoSend services with delivery within 1 business day.

International and custom order shipping will be advised via email once order is confirmed and full payment is received. Shipping will be based on shipping provider availability and delivery address.

Our operation hours are Monday to Saturday 8 am to 5 pm (WIB, GMT+7).

PAYMENT OPTIONS

Bank transfer. Please make payment to the BCA account indicated at checkout. Notify us once you have made payment and we will process your order.

SHIPPING

Once your order is shipped, you will receive an email notification with the parcel tracking number, subject to availability of tracking service by courier provider. We do our best to protect your purchased products against damage during shipment. Segara Naturals is not responsible for tracking, delivery, insurance or any damages and spills during shipping. We also do our best to care for the environment. This means recycling shipping boxes from our vendors, using recyclable padding, and just enough packaging tape. Cost of shipping is paid by customer.

PURCHASE REFUNDS

You are important to us and we work hard to make sure you are happy with your purchase. Please let us know if you have any issue with your purchase and we will try our best to resolve it.

YOUR PRIVACY

We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

CONTACT US

Submit any question here
– or –
Send us an email: hello@segaranaturals.com
Call us: 0821 2300 3797
Instagram and Facebook: @segaranaturals
Can’t wait to hear from you!